Customer experience
is a continuous journey,
why not measure it continually?
Listen, understands and connect with your customers
in real time all the time.

How well do you know your Point of Sale customers?

  • Do you know why your customers are not converting or why some branches are less performant?
  • Would you like to know if your marketing strategies are effective and how they are perceived by your customers?
  • Can you reach reach your non-customers and ask them why they left without buying?
  • Is your survey response rate from your customers and non-customers less than 5%?
  • Are you struggling to understand your customers purchasing behavior?
  • Do you know why your customers are loyal?

How well do you know your POS customers?

  • Do you know why your customers are not converting or why some branches are less performant?
  • Would you like to know if your marketing strategies are effective and how they are perceived by your customers?
  • Can you reach your non-customers and ask them why they left without buying?
  • Are you struggling to understand your customers purchasing behavior?
  • Is your survey response rate from your customers and non-customers less than 5%?
  • Do you know why your customers are loyal?

Your POS customer experience mobile platform

Our business solutions allow you to understand your customer and non-customer insights and POS behavior in real time all the time.

Your POS customer experience evaluation mobile platform

Understand your customer and non-customer insights and offline behavior in real time all the time.

Get ready to listen

YouTell app in easy 4 steps for your customers

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    Receive notifications

    When customers approach your place of business, they instantly receive your personalized notification inviting them to see your promotions and get their rewards.

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    View proximity media

    Customers are able to view your personalized promotional campaigns and advertising based on their indoor location.

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    Evaluate customer experience

    As they leave, customers and non-customers receive a personalized micro-evaluation to anonymously evaluate their customer experience.

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    Receive incentive

    Thank your customers by rewarding them for visiting your place of business and for taking the time to share their opinions.

The proper tools for measuring customer experience

  • Mobile platform

    True onsite customer experience evaluations are captured with the YouTell mobile app.

  • Proximity media platform

    The YouTell app allows businesses to deliver media and share discussions with their customers based on their indoor location.

  • Micro-location

    Through our indoor/outdoor positioning system, we are able to offer actual personalized evaluations and media solutions to your clients.

  • Micro-evaluations

    Our evaluation strategy relies on sending short questions after each customer visit, unlike traditional surveys.

  • Real time

    Accurate evaluation responses cannot depend on customers’ ability to recall memories. YouTell responses are live and up to the minute.

  • Incentives

    YouTell rewards customers and non-customers alike for visiting your business and sharing their opinions, allowing for more reliable results.

Real time tangible benefits

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    Maximise proximity marketing

    • Offer personalized experience
    • Reduce your marketing costs
    • Create customized campaigns
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    Connect with customers and non-customers

    • Increase your  sales
    • Lower customer acquisition costs
    • Increase retention rate
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    Optimise customer service

    • Improve your profitability
    • Promote loyalty
    • Increase customer satisfaction
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    Increase conversion rate at POS

    • Incite clients to visit your touch points
    • Convert non-customers to customers
    • Increase sales from returning customers

You have a POS customer journey?

YouTell can help
    • Hotels
    • Retail
    • Restaurants
      • Museums
      • Tourism
      • Transportation
        • Public services
        • Health care
        • Car dealerships
          • Nonprofit
          • Airports
          • Banks

          Real time tailored services

          YouTell’s technological strategies offers solutions that will answer your POS customer experience needs.

          CX POS evaluation

          Measure customer experience for short or long term periods and for single or multiple locations in real time all the time.

          Employee evaluation

          Evaluate individual employee interaction with your customers and determine actual quality of service.

          Proximity marketing efficiency

          Determine the effectiveness and reach of your location based marketing campaigns and focus on the right strategies.

          POS customer behavior

          Analyze non-customer and customer’s flow to understand their actual behaviour, heat maps, in-store path, foot traffic, visited areas…
          Show your customers you’re listening
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